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CONTACT
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Terms and Conditions

1. Withdrawal and Cancellation of Services:


  • We reserve the right to withdraw or cancel our services at any time, with or without notice, for reasons including but not limited to product unavailability, pricing errors, or violation of our terms and conditions.
  • In the event of a financial transaction error, we retain the right to cancel, modify, or refund the transaction, and will promptly notify the customer.


2. Managing Customer Expectations:


  • While we make every effort to provide accurate and up-to-date information, we do not guarantee the absence of errors, inaccuracies, or interruptions on our website. Users acknowledge that occasional downtime or technical issues may occur.


3. Copyright Rules:


  • All content on our website, including text, images, logos, and designs, is the intellectual property of Out The Trenches and is protected by copyright laws.
  • Users may not reproduce, distribute, display, or create derivative works without explicit written permission.
  • Proper attribution is required when sharing our content, and commercial use is strictly prohibited without prior authorization.


4. User Behavior:


  • Users are prohibited from engaging in unlawful, offensive, or harmful behavior while using our platform. This includes but is not limited to hate speech, bullying, promotions, spam, or any activities that violate applicable laws or regulations.
  • We reserve the right to disable or terminate user accounts found in violation of these terms without notice.


5. Disabling User Accounts:


  • We reserve the right to disable or terminate user accounts at our discretion, with or without notice, for reasons including but not limited to violations of our terms and conditions, suspicious activities, or misuse of the platform.


6. Other Terms and Conditions:


  • Products and services are provided "as is," and we disclaim any warranties, whether express or implied.
  • We are not responsible for any damages, direct or indirect, arising from the use or inability to use our services.
  • Users are responsible for maintaining the confidentiality of their account credentials and must notify us immediately of any unauthorized use.
  • We may update these terms and conditions at any time, and users are encouraged to review them periodically.


By using our website and services, users agree to comply with these terms and conditions. Failure to adhere may result in the termination of services and legal action as deemed necessary.

Return and Refund Policy

1. Terms of Return:


  • Customers may request a return within 30 days from the date of purchase.


2. State of Return:


  • Items must be returned in unworn, unused, and resalable condition, with all original tags and packaging.


3. Reason for Return:


  • Returns are accepted for the following reasons:
    • Damaged or defective product upon receipt.
    • Incorrect item received.


4. Process for Return:


  • To initiate a return, customers must:
    • Email our customer service at info@outthetrenches.ca within the specified return period, providing order details, reason for return, and photographic evidence in the case of damaged or defective items.
    • Await confirmation and return instructions from our customer service team.


5. Process of Refund:


  • Once the returned item is received and inspected, we will notify the customer of the approval or rejection of the refund.
  • If approved, the refund will be processed to the original method of payment within 7 business days.
  • Refunds may take additional time to reflect in the customer's account based on the policies of their financial institution.
  • Shipping costs are non-refundable unless the return is due to an error on our part.


6. Contact Details:


  • For all refund and return inquiries, please contact our customer service at info@outthetrenches.ca


Note:


  • Out The Trenches reserves the right to refuse returns that do not meet the outlined criteria.
  • We recommend customers use a trackable shipping service for returns, as we are not responsible for items lost in transit.
  • By making a purchase on our platform, customers acknowledge and agree to adhere to the terms outlined in this Refund and Return Policy.

Copyright © 2024 Out The Trenches - All Rights Reserved.

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